Delivery of the goods will be made to the delivery address indicated when ordering. Products will be delivered all over the world by a reputable carrier. However if NEONLY cannot select appropriate means of delivery, NEONLY will contact you by email or telephone. Deliveries are made within the indicative period specified when ordering. However, excluding force majeure, NEONLY agrees to make delivery within maximum 30 days following order confirmation. NEONLY however, based on past results, advises delivery time in 5-10 business days. If the package cannot be delivered, the delivery service provider will leave notification. It is up to the Client to comply with the instructions provided in order to receive the package within the time limit.
The Products are offered subject to availability. In case of unavailability after order placement, NEONLY agrees to notify the Client via email as soon as possible. The Client may then request a substitute equivalent product or cancellation of the order by contacting client service via the address: firstname.lastname@example.org
RIGHT OF WITHDRAWAL
The Consumer who, in a private capacity, places an order on the site, has the right to cancel his/her order, without penalty and without giving reasons, within 3 hours from the date of the Order(s) if said Order(s) have not yet been dispatched. After three hours from the time of placing the Order(s), our automated system will have already placed it into production, therefore cancellation is not possible from that point. If said Order(s) have already gone into production, the Consumer will need to accept delivery, and ship it back to NEONLY, within 14 calendar days from the day of the delivery of the Product(s).
To exercise a right of withdrawal, you must inform us e-mail: email@example.com, if your decision is to withdraw from this contract by an unequivocal statement (e-mail). We will communicate to you an acknowledgement of receipt by e-mail. To meet the cancellation deadline, it is sufficient for you to send your communication before the 3 hours (before dispatch), or the 14 days (after dispatch/delivery) cancellation period has expired.
In case of exercising of the right of withdrawal after product delivery, the Client implies for him/her an obligation to return, at his/her own expense, the Product(s) in the same condition as when received accompanied by the original packaging and documentation within a maximum period of 14 days after the delivery date, by courier service, guaranteeing the proper delivery of the Product(s).
We will reimburse all payments received from you for the goods purchased no later than 14 days from the day on which we received the above communication; however we may withhold reimbursement until we have received the goods back to our return address. We will use the same means of payment, for reimbursement, as you used for the initial transaction. In any event, you will not incur any processing fees as a result of such reimbursement.
The right of return for any reason does not apply if you do not purchase Products as a consumer, or for Custom products.
DAMAGED ITEMS & COMPLAINTS
In case of an item arriving damaged or broken, NEONLY will provide a free replacement to the customer, up to 14 days after the package has been marked as “Delivered” by NEONLY’s delivery partner. Customer needs to send an email to firstname.lastname@example.org with their request with clear and detailed images of the damage in the product and packaging in order to be eligible to receive a replacement. In case of clear and detailed images of either the damage in the product or packaging (proof) not being present, NEONLY reserves the right to decline sending out replacement products.
DISCOUNT CODES & SALES / PROMOTIONS
NEONLY products purchased during a sitewide sale can be returned, as per normal (please see section Right of Withdrawal). Discount codes can and need to be applied at checkout. Discount codes cannot be used and combined with automatic discounts. Only one discount per order. NEONLY will not be reimbursing any funds in case of an item purchased before a sale, or an incorrectly/not applied discount at time of purchase, and will not be responding to any requests made in this regard.
“By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.”
Personal information we collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com